Course Outline
Day One
Effective negotiations and negotiators:
- Defining negotiation and determining when to negotiate
- What makes a great negotiator?
- Video case studies
- The steps of preparation
Personality types:
- The benefits of knowing personality styles
-Understand each personality style
-Identify your own personality style
-Know how to work more effectively with each personality style while
negotiating
-Know which negotiation strategy to choose based on relationship and results
-Define positional bargaining
-Know the differences between " Soft" and " Hard" negotiating
-Understand principled negotiation
-Know the four steps in the negotiation process
Types of negotiation:
- Buyer-seller
- Distribution
Preparing for negotiation:
- Hot buttons
- Dealing with emotion
- Identify fears and learn how to overcome them
- Understand what drives your negotiation partner
-Define your BATNA (best alternative to a negotiation agreement), WAP (walk away point) and ZOPA (zone of possible agreement)
-Prepare for your personal negotiation situation
Opening the negotiation:
- Creating a positive first impression
-The importance of common ground
- Likeability
- Influencing skills
- Negotiation ground rules
Day Two
Exchanging information and bargaining:
- How to exchange information
- What is your contingency plan?
- Bargaining techniques
Talking about conditions and compromising:
- Agreeing and disagreeing
- Identifying needs
- Accepting, giving and rejecting proposals
- Discussing and breaking deadlocks
- Types of conflict
- Managing the conflict
Negotiation strategies
- An introduction to positions
- How to manage emotions
- Bargaining and concessions
- Dealing with pressure
- Tricks and traps
Handling opposition
- Getting to yes
Closing the negotiation
- Move from bargaining to closing
Taking part in a practice negotiation:
- Preparing yourself, your team and your position
- Backup plans
- Strategies
- Reflections, feedback and action planning
Conflict resolution
- Sometimes overzealous negotiations can create internal friction in the workplace
- PUGSS conflict resolution techniques
Requirements
Hadirin
Menengah dan Senior Management
Tidak diperlukan pengetahuan sebelumnya – Kami berasumsi bahwa peserta telah memiliki pengalaman sebelumnya. Namun para pemula juga bisa mendapatkan banyak manfaat dengan mengikuti kursus ini.
Testimonials (3)
Sesi SMART Goal adalah bagian paling menyenangkan dari pelatihan yang membantu saya mengatur waktu dengan baik. ini membantu saya menetapkan tujuan saya dengan lebih jelas dan saya benar-benar dapat melihat bahwa pengaturan SMART Go dapat berhubungan dengan hampir semua hal seperti Finance, Kehidupan Sosial, Karier, dan Pertumbuhan Pribadi.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
Machine Translated
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
Jelizaveta (Liza) - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Explains well the topic.