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Course Outline
Introduction to Jira Service Management
- Overview of Jira Service Management
- Understanding profiles and roles of users
Jira Service Management Essentials
- Using the agent's workspace
- Handling requests
- Managing the knowledge base
Jira Service Management Backend
- Projects and issues
- Understanding workflows
- Using security features
- Configuring portal settings
- Understanding request types
- Creating Service Level Agreements (SLAs)
- Installing and managing plugins
Jira Service Management Automation
- Creating automation rules for repetitive tasks
- Implementing triggers and actions
- Optimizing workflows with automation
Jira Service Management with Confluence
- Overview of Confluence
- Integrating Jira Service Management with Confluence
- Using Jira Service Management with Confluence as a knowledge base
Jira Service Management Integration
- Integrating with a Jira Software instance
- Integrating with an LDAP
- CMDBs
Summary and Next Steps
Requirements
- Basic knowledge of Jira
Audience
- Jira administrators
7 Hours
Testimonials (1)
Saya suka cara Sebastian mengajarkan banyak hal rumit dengan cara yang menarik dan hanya dalam waktu 2 hari, pelatihannya tidak membosankan. Menurut saya, dia orang yang berpengetahuan luas, tahu betul apa yang dia bicarakan, bahasa yang dia coba gunakan untuk berbicara dengan audiens mudah dipahami. Menurut saya, pertahankan levelnya.
Marcin - Polski Zwiazek Pilki Noznej
Course - Jira Service Management
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